The climate in Dallas from 11:00 am until eventually properly right after five:00 pm was blue skies and sunshine. The flight from Dallas to DC was not stuffed with weather conditions as the path was immediate instead of altered except for slight turbulence which brought on altitude improvements to stay away from. The climate in DC was crystal clear and no rain. Temperature predicted for Charleston WV did arise 45 minutes following the originally scheduled landing time ought to have transpired. It is actually my perception that American Airways could have and should have supplied extra in how of logistical skills in Dallas for gate availability and contingency programs when gates are blocked, more support for delayed connecting flights to assist travellers and stay away from skipped flights, plus more humanity and understanding for travellers stranded at night in a big town with no data, sources, etc. We were not offered just about anything by Vanessa S. or perhaps the gate staff. I did Visit the ticket counter in DC in addition to a Manager, Sandra did provide our to start with and only apology and data on hotel shuttles from the airport and a reduction voucher very good at several resorts. Incidentally, our baggage which was checked wasn't available to us on Friday evening and we ended up available a complimentary toiletry bag. Baggage personnel have been extremely courteous and also the highlight of our buyer experience. Due to the fact we couldn't get re-booked right until the following working day and I couldn't reach Charleston WV as needed for organization obligations, I rented a lodge home in DC and also a rental automobile and drove myself to Charleston WV from Washington DC. the subsequent morning as a way to get there as wanted. The result of my working experience left me feeling very upset in The client service out there at American Airways.
I obtain it awful to have my luggage go lacking in Miami on both leaving and returning flights. I assume to get contacted instantly on how we will arrive at an settlement about this. I will likely be doing a abide by up.
My issue is that AA extended responded to my problems and lies about motives the I was bumped of flight.
Depending on this practical experience I can only conclude this practice seems to become business as typical for American Airlines, Specifically after witnessing signs about not eliminating cots from selected areas. How can a business justify owning about fifty Grownups rest on cots within an plane terminal? This needs to be a priority for the Fire Marshals!
I needed to vent my annoyance With all the baggage scenario with all your airline. Everything else was good, however the way my baggage was managed would make me Consider two times before scheduling with AA yet again. I used to be billed $twenty five Just about every way for 1 bag, not remaining explained to my bag could be carried on for no demand. To incorporate insult to the $fifty billed, my bag was broken on the surface upon currently being returned to me.
I also want to touch upon the superb service AA delivers on the handicapped. I'm 84 many years previous and now need to have wheelchair help to acquire close to within the airports. I used to be amazed and delighted in the aid I acquired, in addition to in the attitudes from the people that assisted me While using the wheelchair assist, and likewise the drivers of your handicap carts in Charlotte airport. They had been all so helpful and really pleasant in addition.
I'm astonished at the lack of customer service at American Airways. I had been a flight attendant for 30 decades and took wonderful pride during the teaching I acquired from American. Over a latest trip I watched a passenger and agent argue about which one was ruder. There isn't a apparent enforcement of grooming guidelines anyplace in the business.
Never I repeat in no way will I choose American Airlines. Again.Completely unprofessional staff in the ticket agent to flight attendants. Many of the jokes I have heard about it becoming a †cattle hauler †airline is regretably accurate in my latest knowledge.very sad.
Distressing plenty of to pay for a significant price tag for your spherical-vacation ticket, distressing adequate that there was a cease —— I have experienced two or three non-stoppers going to Cleveland from Albany in the past. It would make me concerned about traveling.
On December 25, My three sons and I experienced a flight from Cleveland to Phoenix which was to depart at 7:fifty using a prevent in Charlotte NC. At about three or four pm about the day of our departure, American Airways delayed our flight which would make us skip our connection in Charlotte which experienced no other flights out to Phoenix that day OR the following! And why the hold off? No explanation. So with none help from an AA consultant..(Practically just as if it had been our fault) we uncovered A different flight through Dallas…which remaining in an hour or so and a half. We made it to the airport but with Yet one more impolite AA agent, (I recognized it was hectic with the holidays and all) I had been certain that I could get my bag in Dallas considering the fact that we now experienced to spend the evening there. I asked him about the tag that seemed like it absolutely was checked to Phoenix and he explained curtly, you’ll just decide it up in Dallas and recheck it in the morning. Perfectly the bag did not help it become around the conveyer in Dallas. After i questioned A further agent about this, he stated it absolutely was in a giant area and it absolutely was heading out after we still left each morning. I informed him I required it for my lodge keep, and he instructed me it would acquire four hrs to acquire it. Ok…nevermind…I’ll be back again below in 4 hours!!! So I remaining to the Dallas hotel without my luggage.. Acquired on our flight the following morning and took off promptly.
Their service continues to be horrendous. Soon after I didn't catch a connecting flight to my grandmother’s funeral given that they additional resources only had a single mechanic in the complete airport, they agreed to purchase my resort charges. Having said that, it took them three months to get again to me, and by the point I got the Verify, it had previously been cancelled.
just after arrival at airport I was knowledgeable that the flights were overbooked and I could get to Dallas the next early morning but not to Las Vegas.
I'll say she(AA) located a later on flight for me on One more airline,which I so appreciated,but she absolutely could have far more nice in working with me.
3) Could five at HPN we had to search out chair…woman attendant couldn't push passenger up ramp onto aircraft, so he walked…..Whenever we arrived at ORD we had to seek out chair at A further gate….